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SCCM: WSUS/SUP Failing to Sync with Windows Updates

SUP Failing to Sync Errors

You might have noticed your SCCM Software Update Point Syncronization Status has been failing over the course of the last couple of days. When I look at the SCCM console under Monitoring -> Software Update Point Syncronization Status I see that there is a Last Synchronization Error Code status Error 0X80131500.

SCCM Software Update Point Synchronize Status Failed
 

When I look at the WSyncMgr.log I see that there are a whole lot of errors piling up. The errors are shown below.

Sync failed: UssInternalError: SoapException: Fault occurred~~at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall). Source: Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncWSUS

STATMSG: ID=6703 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=PAC-SCCM01.AD.THESYSADMINCHANNEL.COM SITE=PAC PID=2388 TID=6712 GMTDATE=Thu Dec 06 06:02:27.002 2018 ISTR0="Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncWSUS" ISTR1="UssInternalError: SoapException: Fault occurred~~at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0

Sync failed. Will retry in 60 minutes

 

When I check the logs of within the WSUS console, I am getting the error:

SoapException: Fault occurred
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Microsoft.UpdateServices.ServerSyncWebServices.ServerSync.ServerSyncProxy.GetUpdateData(Cookie cookie, UpdateIdentity[] updateIds)
   at Microsoft.UpdateServices.ServerSync.CatalogSyncAgentCore.WebserviceGetUpdateData(UpdateIdentity[] updateIds, List`1 allMetadata, List`1 allFileUrls, List`1& updatesWithSecureFileData, Boolean isForConfig)
   at Microsoft.UpdateServices.ServerSync.CatalogSyncAgentCore.GetUpdateDataInChunksAndImport(List`1 neededUpdates, List`1 allMetadata, List`1 allFileUrls, Boolean isConfigData)
   at Microsoft.UpdateServices.ServerSync.CatalogSyncAgentCore.GetAndSaveUpdateMetadata(List`1 updates)
   at Microsoft.UpdateServices.ServerSync.CatalogSyncAgentCore.ExecuteSyncProtocol(Boolean allowRe

WSUS Sync Failures
 

Conclusion

There are a few threads on Reddit and on Microsoft Technet saying that this is an issue on Microsoft’s end. Other people with Premier Support have also confirmed that it’s a bug on their end. No ETA yet on a resolution.

SCCM: WSUS/SUP Failing to Sync with Windows Updates
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Paul Contreras

Hi, my name is Paul and I am a Sysadmin who enjoys working on various technologies from Microsoft, VMWare, Cisco and many others. Join me as I document my trials and tribulations of the daily grind of System Administration.